Refund Policy

RETURNS, REFUNDS & EXCHANGES

All candles are poured with intention and inspected before shipping to ensure quality. However, we know that accidents can happen.

❌ We Do Not Accept Returns or Exchanges

Due to the handmade nature of our candles, we do not offer returns or exchanges unless your candle arrives damaged.

🔁 Damaged or Broken Items

If your candle arrives damaged, we’re happy to send a replacement of the same style, color, and scent. To qualify for a replacement:

  1. Contact us within 5 days of delivery.

  2. Message us through our Contact Page.

  3. Provide clear photos of the damage.

  4. Keep the candle in unused, unlit condition.

You have 14 days from delivery to submit damage evidence for a replacement to be processed. We do not offer refunds for damaged products.

✋ Custom or Made-to-Order Items

Yes, bruja — if you’re dreaming of something made just for you, reach out through our Contact Page. Each piece is made with intention and crafted exclusively for you, which means all custom orders are final sale and non-refundable, unless damaged in transit.

🚚 Shipping Refunds

Shipping costs are non-refundable unless the order is incorrect or the item arrives damaged.

Orders $65 and over: ship free ANYWHERE in the U.S., territories, and military (APO/FPO). Orders under $65: $10 flat rate shipping. Apparel and accessories: ship separately at their own timelines.

CONTACTING US

For any questions, shipping concerns, or damage claims, please reach out through our Contact Page.

✨ Thank you for shopping with intention and supporting a small witchy business. We’re honored to be part of your sacred space.