Privacy Policy

Effective Date: October 20, 2025

At Bruja’s Flame Candle Co., we honor not only your magic but your privacy. This Policy explains how we collect, use, share, and protect your information when you visit our site or shop with us.

Jump to:
  1. Information We Collect
  2. How We Use Your Information
  3. Payment Processors & Third-Party Services
  4. Marketing, Analytics & Tracking
  5. TCPA, CTIA & S.H.A.F.T. Compliance (SMS/Text)
  6. Information Sharing & Disclosure
  7. Data Security & PCI Compliance
  8. Your Rights & Choices
  9. Data Retention
  10. Children’s Privacy
  11. Updates to This Policy
  12. Contact Us

1) Information We Collect

When you interact with our website, make a purchase, or join our community, we may collect:

  • Full name, email address, shipping address, phone number
  • Birthday (for exclusive offers or gifts)
  • Order and transaction details
  • Device, browser, and usage data (via cookies/analytics)

Data is collected when you provide it directly (checkout, forms, opt-ins) and automatically via analytics/payment providers.

2) How We Use Your Information

  • Process and ship orders; send confirmations and updates
  • Provide customer support and respond to inquiries
  • Send marketing emails/SMS (only if you opt in)
  • Improve our website, offerings, and customer experience
  • Comply with legal, financial, and regulatory obligations

3) Payment Processors & Third-Party Services

We use trusted providers to keep transactions secure. We do not store your payment card information on our servers.

4) Marketing, Analytics & Tracking

We use tools like Google Analytics, Meta (Facebook/Instagram) Pixel, Pinterest, and TikTok to understand site performance and interest in our products. These may use cookies or similar tech to capture:

  • Pages viewed and time on site
  • Device and browser type
  • Purchase and click activity

5) TCPA, CTIA & S.H.A.F.T. Compliance (SMS/Text)

If you opt in to receive SMS/text messages from Bruja’s Flame Candle Co., you provide express written consent under the Telephone Consumer Protection Act (TCPA) to receive recurring automated marketing messages and order-related texts. Consent is not a condition of purchase. Message and data rates may apply. Frequency varies.

  • Opt-Out: Reply STOP to unsubscribe anytime.
  • Help: Reply HELP for assistance.
  • Privacy: We do not sell or share your number with unauthorized third parties.
  • S.H.A.F.T. Guidelines: We do not send or promote sex, hate, alcohol, firearms, or tobacco content.

6) Information Sharing & Disclosure

We share data only as needed to run our business and fulfill your requests, such as with:

  • Payment processors
  • Shipping partners
  • Marketing and analytics platforms

We do not sell your personal information.

7) Data Security & PCI Compliance

Transactions are encrypted and processed through PCI-DSS compliant providers. We routinely review data security practices to protect your information.

8) Your Rights & Choices

  • Request access or a copy of your data
  • Correct inaccuracies
  • Request deletion (as permitted by law)
  • Opt out of marketing at any time

To exercise your rights, please visit our Contact Page.

9) Data Retention

We retain data as long as needed for order fulfillment, legal obligations, and service support. When no longer required, it’s securely deleted.

10) Children’s Privacy

Our services are for adults. We do not knowingly collect data from anyone under 13. If we learn we have, it will be deleted promptly.

11) Updates to This Policy

We may update this Policy to reflect changes in law or operations. The effective date above will always reflect the most current version.

12) Contact Us

For questions or requests regarding your privacy, please reach out via our Contact Page.

Your trust is sacred. Thank you for supporting a small candle house built on intention, transparency, and a little witchcraft.